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Desktop Support Technician 

Job Responsibilities:

  • Respect for sensitive and private information.

  • Create Help Desk Tickets, Update Help Desk Tickets, Close Help Desk Tickets

  • Ability to learn VanderNet standards in quality of work and carry out those standards.

  • Good Understanding of all VanderNet’s Services and Product Offerings

  • Know Microsoft Office 365 Products

  • Know Google Business Email

  • Perform basic cable management

  • Perform reimaging of computers and install device drivers

  • Be on time to appointments, meetings, and project deadlines

  • Have a working knowledge of backups of workstations and servers.

  • Setup new users, workstations, and deploy VanderNet’s software

  • Setup new users on Servers and network devices

  • Install Printers and Setup Scan Folders

  • Basic Network Switch and Server Troubleshooting

  • Ability to terminate cable, troubleshoot, and fix ethernet cables

  • Ability to know when backups are working properly and how to restore files when necessary

  • Understand and Perform Data Backup & Recovery

  • Execute Employee Separation Protocols

  • Ability to Clone Hard Drives

  • Ability to Remove Spyware and Run Virus Scans

  • Understand and troubleshoot Battery Backup

  • Know how to resolve Microsoft Windows Issues

  • All Other Duties as Apply

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Educational / Certification Experience:

  • High School Diploma or equivalent

  • College Training is an advantage

  • Numeracy and literacy skills

  • A+ Certification

  • Additional Certifications Help

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Experience

  • 3-5 Years Experience in Desktop Support

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Key Competencies:

  • Organization and planning skills

  • Work management and prioritizing skills

  • Verbal and written communication skills

  • Problem solving ability

  • Attention to detail

  • Accuracy

  • Flexibility

  • Reliability

  • Teamwork

  • Be Teachable

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Compensation:

Based on knowledge and experience.

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Benefits: 

  • Free Home Internet *Availability Limited to Coverage Area

  • Microsoft Office 365 Applications For Home Computer

  • Paid Holidays

  • 1 Week Paid Vacation after 1 Year of Employment

  • 2 Week Paid Vacation after 3 Year of Employment

  • Health Advantage Plan

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